Privacy Policy
How we collect, use and protect your information, including text messages.
Last updated: October 15, 2026
Who we are
Lukes Heating and Air Conditioning Limited Liability Company, a Kentucky limited liability company operating as Luke’s Heating and Air Conditioning (“Luke’s,” “we,” “us”), is a heating and cooling company serving homeowners from 1001 Madison Ave, Covington, KY 41011. Our registered office is 1470 Dixie Hwy, Park Hills, KY 41011. This Privacy Policy explains what information we collect through this website and our service request forms, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, phone number, email address, the service you need, and any details you share by form, phone, text or email.
- Consent records: whether you agreed to receive text messages, the form used, and the date and time of your submission.
- Technical information: our website host may automatically log basic data such as IP address, browser type and pages visited to keep the site secure and working.
How we use your information
- To respond to your service request and contact you about your project.
- To schedule service visits and send appointment reminders and service updates.
- To keep business records and comply with the law.
Text messaging (SMS)
If you provide your mobile number and agree to receive text messages on our form, Luke’s Heating and Air Conditioning LLC may send you text messages about your service request, scheduling, appointment reminders and service updates. Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also contact us at (859) 291-5853 or [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers that help us deliver messages (such as our messaging platform), but never for their own marketing.
How we share information
We do not sell or rent your personal information. We share information only with service providers that help us operate this website, manage customer requests and send messages, or when required by law.
Cookies
Our website host may use cookies and similar technologies needed for the site to work and stay secure. You can block or delete cookies in your browser settings, though some features, such as the request form, may not work properly without them.
Data retention and security
We keep your information only as long as needed to provide service and meet legal and business requirements, and we use reasonable safeguards to protect it. No method of transmission over the internet is 100% secure.
Your choices
You may ask us to access, correct or delete your information, or to stop contacting you, by contacting us directly. Reply STOP to any text message to opt out of text messages.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy from time to time. The date at the top of this page shows when it was last updated.
Contact us
Lukes Heating and Air Conditioning Limited Liability Company
(Luke’s Heating and Air Conditioning)
Service location: 1001 Madison Ave, Covington, KY 41011
Registered office: 1470 Dixie Hwy, Park Hills, KY 41011
Phone: (859) 291-5853
Email: [email protected]
Need heat or AC fixed?
Call any time, day or night. Or send a request and Luke’s team will get back to you.